Privacy Policy

Who we are

The Website Whisperer is a UK-based website design and development business operated by Joshua Twigger, trading as “The Website Whisperer” (sole trader). You can contact us at contact@website-whisperer.com. For the purposes of UK data protection law, Joshua Twigger is the data controller for any personal data collected through this website.

What data we collect

When you use the contact form on this site, we collect the information you submit, which may include your name, email address, and the contents of your message. We do not collect any other personal data through the site beyond standard, anonymised technical data gathered automatically for analytics purposes (see “Analytics” below).

Why we collect it, and our lawful basis

We use the information you submit via the contact form solely to respond to your enquiry and, where relevant, to discuss and deliver a website or web application project with you. Our lawful basis for processing this data is legitimate interests — namely, responding to enquiries from prospective and existing clients. If your enquiry leads to a paid engagement, we may also rely on performance of a contract for related processing at that stage.

How long we keep it

We retain contact form submissions only for as long as needed to respond to your enquiry and, if you become a client, for the duration of our working relationship plus a reasonable period afterwards for record-keeping. If your enquiry does not lead to further contact, we aim to delete it within 12 months.

Who we share it with

We do not sell or rent your personal data. It is shared only with the service providers who help us run this website and our business:

• Vercel Inc. — hosts this website and processes contact form submissions in transit.
• Microsoft 365 — hosts our business email, which is where contact form enquiries are ultimately received and stored.

These providers act as data processors on our behalf and are only permitted to use your data to provide their services to us.

Analytics and cookies

This site uses Vercel Analytics to understand overall visitor traffic. Vercel Analytics is cookieless — it does not use tracking cookies or collect personally identifiable information, and does not track you across other websites. Because it doesn’t rely on cookies, no cookie consent banner is required for this feature. We do not use advertising or targeting cookies, and we do not run ad tracking of any kind on this site.

Your rights

Under UK GDPR, you have the right to ask us for a copy of the personal data we hold about you, to have inaccurate data corrected, to have your data deleted, and to object to or restrict how we use it. To exercise any of these rights, contact us at contact@website-whisperer.com. If you’re unhappy with how we’ve handled your data, you also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Changes to this policy

We may update this policy from time to time as the site or our business practices change. The “Effective date” above shows when it was last revised.